The customer journey is the path a person takes before they decide to buy something. It starts with the first time they hear about a product and continues through the steps of learning, comparing, and finally making a choice.
In the beginning, people are just discovering a brand. This can happen through ads, videos, or social media.
As people become more interested, they begin to look for more details. They might visit websites, read reviews, or ask others for opinions. Giving them honest and helpful information can guide them to make a decision.
Even in areas with strong competition like Slot Gacor, understanding the customer journey is important. It helps businesses stay connected with their audience and build trust step by step.
With the help of digital tools, companies can now follow how people interact with their content. This helps them improve their marketing efforts and give customers a better experience.