The customer journey shows the steps someone takes before making a purchase. It helps marketers understand how people think, feel, and act during the buying process. This knowledge makes it easier to create content that fits each stage.
At first, people just become aware of a brand. They might scroll past an ad or see a post online. This is when businesses need to grab attention with short, creative, and easy-to-understand messages.
As interest grows, people start looking for more details. They may visit websites, read product reviews, or ask for opinions. Giving them helpful and honest information can guide them toward making a choice.
This allows them to improve their strategies and help more people move smoothly from interest to action Slot Gacor.